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FAQ

We did our best to think of the most common asks, but if you have a question that's not listed below, please contact us and we'll get back to you as soon as possible.

  What's with the raised square-shaped area around the spokes?

That's material right where you need it. With information from testing in our carbon lab in hand, we set about determining how to build the strongest rim possible, and part of the result is the square-shaped reinforcements you can see around the spoke holes.

  Can individual front and/or rear wheels be purchased separately?

Absolutely. Sometimes weird things happen, or you want to run a different front and rear rim. Wheel flew off your roof rack never to be seen again? Mid-fat in the rear with a standard tire up front? Just let your dealer know which wheel you need and we'll get one out to them.

  Can you build me a wheelset if I send you my hubs? Do you sell rim-only?

We do not currently offer wheelbuilding services, but we do offer rim-only options so you can have your dream wheels built by an experienced wheelsmith.

  How does the Lifetime Warranty work?

We'll repair or replace at our option any Reserve rim made by Santa Cruz Bicycles that is damaged or destroyed by riding. The warranty will be in effect for the lifetime of the rim and is available only to the original owner.

If you need to replace your rim, you can make a warranty claim here and our warranty team will take care of you.

For a hub specific warranty issue you would want to work with the hub manufacturer (I9, Chris King, or DT Swiss) for warranty assistance.

  How do I find the serial number for my rims?

Your wheels will ship with cards signed by the wheelbuilder that list your Serial number. Serial numbers are also printed on the bed of the rim, a few inches from the valve hole, under your rim tape.

  Will there be non-boost Reserve wheel options for older or non compatible bike models?

Currently we only have Boost hub options (110x15mm Front & 148x12mm Rear). However, we do offer a Reserve rim-only option for custom build ups on older/different hub options.

  Do you offer wheels for my 135mm QR bike or 100x15mm through-axle fork?

We only offer Reserve road and gravel wheels with 142x12 rear and 100x12 front hubs. Both the Industry Nine and DT 350 endcaps that can be easily swapped to convert these to 100x15 or 135mm QR if you need that for your bike. Just speak with your dealer, and they will help you out!

  Do you recommend or advise against using a tubeless aid system such as Schwalbe Pro Core with the Reserve wheels?

Totally up to you! They add weight, but they do also add some protection. We have seen good results with Pro-Core in our wheel test lab.

  Where can I find an owner's manual for my Reserve Wheels?

All of our owner's manuals are kept fresh right here.

  Is there a weight limit for my wheels?

Reserve wheels do not have rider weight limits.

  Do I need rim tape?

Yes, if you use tubes, you will need tape to cover the spoke holes to prevent the tube from being punctured. If you run a tubeless set up, you will need to install tubeless compatible rim tape.

  Which valve length will I need for my wheels?

*All MY22 Reserve MTB wheels are spec'd with WTB TCS Valve (46mm).

22, 25, 27, 28XC, 30, 30|SL, 31|DH : 46mm or larger

32, 34|37, 35|35: 50mm or larger

40|44 - 60mm  or larger

50|50 - 70mm  or larger

50|65 - 70mm (50) and 80mm (65)  or larger

  How do I switch a driver on my wheels? 

This is depending on hub model and maker, and you should refer specifically to the hub manufacturer’s website for instructions.

  Can DT Swiss Ratchet EXP drivers be used on non-EXP hubs?

No, they are not compatible.

  Do the wheels use brass or aluminum nipples? 

Our complete wheelsets are built with aluminum nipples.

  Does the lifetime warranty apply to rims?

Yes. 

  Do you offer Superboost 157 hub options? 

We only offer models with this hub spacing in DH and MX wheel hubs. Please check the individual wheelset pages for more detail.

  What is the recommended spoke tension? 

The recommended spoke tension for Santa Cruz Bicycles Reserve Carbon Wheels is 100-120 kgf (9.8- 11.8 Nm).

  Do you replace the rim or complete wheel? 

We replace the complete wheel in all but rare cases where supply issues necessitate providing support of rims only.

  Will you replace the wheel each time I break a rim?  

Yes, in all but rare situations, we replace the complete wheel.

  Do you warranty the hub if I have an issue?

Hub warranty support is provided by the hub manufacturer directly.

Lifetime Support

From the composites engineers to our team of wheelwrights to our group of Rider Support reps, Reserve stands behind the wheels we make. Whether you’re flying down the legendary DH track at Ft. William, railing corners at the Mission Crit, or leaving it all out there on Queen Ka’ahumanu Highway, if you break a wheel, we’ll send you a new one within 24 hours. If you back over it with your car, we’ll get you a low-cost crash replacement ASAP. We know that missing a ride sucks, and missing a race can mean throwing away months of prep, and we’ll do everything we can to ensure that never happens because of one of our wheels.

Learn More

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